{"id":9097,"date":"2020-11-01T14:46:22","date_gmt":"2020-11-01T14:46:22","guid":{"rendered":"http:\/\/eesgroup-egy.com\/Site\/?page_id=9097"},"modified":"2020-11-18T14:08:56","modified_gmt":"2020-11-18T14:08:56","slug":"support-managed-services","status":"publish","type":"page","link":"https:\/\/eesgroup-egy.com\/Site\/support-managed-services\/","title":{"rendered":"SUPPORT \/ MANAGED SERVICES"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221;][vc_column]<section  id=\"single-69eb71e45951f\" class=\"header-single vertical-flex m0 image-bg parallax pt240 pb240 pt-xs-80 pb-xs-80\" ><div class=\"background-content \"><img loading=\"lazy\" decoding=\"async\" width=\"1689\" height=\"1125\" src=\"https:\/\/eesgroup-egy.com\/Site\/wp-content\/uploads\/2020\/11\/Fotolia_186000733_Subscription_Monthly_M.png\" class=\"background-image\" alt=\"page-header\" srcset=\"https:\/\/eesgroup-egy.com\/Site\/wp-content\/uploads\/2020\/11\/Fotolia_186000733_Subscription_Monthly_M.png 1689w, https:\/\/eesgroup-egy.com\/Site\/wp-content\/uploads\/2020\/11\/Fotolia_186000733_Subscription_Monthly_M-300x200.png 300w, https:\/\/eesgroup-egy.com\/Site\/wp-content\/uploads\/2020\/11\/Fotolia_186000733_Subscription_Monthly_M-768x512.png 768w, https:\/\/eesgroup-egy.com\/Site\/wp-content\/uploads\/2020\/11\/Fotolia_186000733_Subscription_Monthly_M-1024x682.png 1024w, https:\/\/eesgroup-egy.com\/Site\/wp-content\/uploads\/2020\/11\/Fotolia_186000733_Subscription_Monthly_M-600x400.png 600w\" sizes=\"auto, (max-width: 1689px) 100vw, 1689px\" \/><div  class=\"background-overlay\"><\/div><\/div><div  class=\"container vertical-flex-column item-content \">\n\t\t\t            <div class=\"row\"><div class=\"standard-slide p0 col-lg-12 col-lg-offset-0 col-md-10 col-md-offset-1 col-sm-12 text-center\"><h1  class=\"heading-title-standard\">SUPPORT \/ MANAGED SERVICES<\/h1><div  class=\"heading-content\"><\/div>\n                <\/div><\/div><\/div><\/section>[\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text]To ensure that our customers IT systems are continuously functioning in the best possible way, we offer support\/managed services. Whether we work either remotely or on-premise, we monitor, detect, and respond to support calls to fix incidents, isolate threats, enhance performance, and manage recurring problems within predefined service level agreements that meet our customers&#8217; mission-critical and operational systems requirements. We can also\u00a0provide our customers with outsourced human resources that are highly skilled and have a full understanding of the customer&#8217;s business and IT needs to manage their support operations on-site and to oversee automated repeat tasks designed to prevent issues before occurrence leading to better service delivery. To facilitate on our customers the reporting, tracking, and closure of support incidents we provide them with access to a web-based support portal providing them with 24*7 access to the status of their open incidents.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text]To ensure that our customers IT systems are continuously functioning in the best possible way, we offer support\/managed services. Whether we work either remotely or on-premise, we monitor, detect, and respond to support calls to fix incidents, isolate threats, enhance performance, and manage recurring problems within predefined service level agreements that meet our customers&#8217;&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9097","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eesgroup-egy.com\/Site\/wp-json\/wp\/v2\/pages\/9097","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eesgroup-egy.com\/Site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eesgroup-egy.com\/Site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eesgroup-egy.com\/Site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eesgroup-egy.com\/Site\/wp-json\/wp\/v2\/comments?post=9097"}],"version-history":[{"count":13,"href":"https:\/\/eesgroup-egy.com\/Site\/wp-json\/wp\/v2\/pages\/9097\/revisions"}],"predecessor-version":[{"id":9764,"href":"https:\/\/eesgroup-egy.com\/Site\/wp-json\/wp\/v2\/pages\/9097\/revisions\/9764"}],"wp:attachment":[{"href":"https:\/\/eesgroup-egy.com\/Site\/wp-json\/wp\/v2\/media?parent=9097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}